Last updated: February 2026

At Towers Richardson, we often receive queries about HM Land Registry’s contact details and services. To make things easier for our clients, we have compiled this guide on all the different ways of contacting HM Land Registry. If you need help with Land Registry plans for your land or property, we are here to assist.

HM Land Registry Services

HM Land Registry provides vital services for property owners, buyers and professionals. Their online tools can help with common questions such as:

• Finding property information — discover a property’s title number, ownership details, last sale price and exact location
• Updating property records — change your contact details or name on the property register
• Fraud protection — learn how to safeguard your property from fraudulent claims using the Property Alert service
• Dealing with boundary issues — get guidance on resolving disputes or clarifying property boundaries
• Handling property after a bereavement — understand the steps to transfer or manage ownership
• Requesting expedited registrations — speed up an application when time-sensitive matters arise

You can access many of these services directly through the HM Land Registry website.

Phone Support

HM Land Registry’s trained customer support caseworkers can assist you with a variety of queries by telephone.

When you call, you will hear a list of menu options. Select the appropriate option to be directed to someone who can help with your specific query. Full details of the phone menu options are available on GOV.UK.

Specialist Phone Lines

For specific types of enquiry, HM Land Registry operates dedicated phone lines:

For information about reporting fraud or protecting your property, call 0300 006 0478 or use the Property Alert service.

Online Contact Form

If you prefer not to call, you can contact HM Land Registry through their online contact form. Select from a series of options to help route your enquiry to the right person.

Please note that HM Land Registry cannot accept messages marked as private and confidential or in confidence.

Online Support Forum

HM Land Registry also operates an online support forum where you can ask questions or find answers to general queries. You can search for an existing thread that covers the information you need, or start your own.

The support forum is monitored for urgent enquiries and can be a useful alternative to calling, particularly for non-time-sensitive questions.

Postal Address

All postal correspondence and applications should be sent to:

Office Locations

HM Land Registry operates 14 offices across England and Wales:

HM Land Registry’s Head Office is located at its Croydon office. The IT department and Land Charges Department are based at the Plymouth office. Note that these are operational offices — all postal correspondence should still be sent to the Citizen Centre address in Gloucester shown above.

Application Processing Times

If you want to know how long your application might take to complete, HM Land Registry publishes current processing times on their website. Timescales vary depending on the type of application and its complexity.

You can check the latest processing times on GOV.UK. If your application is urgent, you may be able to request an expedited registration.

Scheduled Maintenance

HM Land Registry carries out regular maintenance to their online services, typically on Sundays between 8am and 2pm. During these periods, services such as the portal and Business e-services may be unavailable.

You can view upcoming maintenance dates on the HMLR service status page.

Complaints & Feedback

If you are unhappy with your experience of HM Land Registry, you can make a formal complaint. They will take steps to put things right wherever possible.

To provide positive feedback or suggest improvements, use the HMLR feedback form.